Messy Growth
Welcome to Messy Growth, the podcast where SaaS founders hear the unfiltered truth about scaling. I’m Syed — I’ve spent over a decade in the trenches, growing SaaS companies from zero to tens of millions in revenue. On this show, I break down the wins, the mistakes, and the messy middle that nobody talks about. Let’s get into it
Messy Growth
Key things to look out for when hiring for Customer Success
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Syed Asad
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Episode 20
Hiring a Customer Success Manager (CSM) is crucial for ensuring customer satisfaction, retention, and growth of your current customer base. Without a healthy state of your current revenue, you will not be able to maximize the impact that your TOFU (Top of the funnel activities) will have to your bottomline. Which is why hiring for this role is crucial for success of your business.