Messy Growth
Welcome to Messy Growth, the podcast where SaaS founders hear the unfiltered truth about scaling. I’m Syed — I’ve spent over a decade in the trenches, growing SaaS companies from zero to tens of millions in revenue. On this show, I break down the wins, the mistakes, and the messy middle that nobody talks about. Let’s get into it
Messy Growth
Guide to building the Customer Success team
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Syed Asad
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Episode 16
Typically, companies should start contemplating a customer success team when they have a significant portion of high-value customers, such as when a minority of customers contribute the majority of revenue. My guide on how to go ahead and build that out based on my experience.