Messy Growth
Welcome to Messy Growth, the podcast where SaaS founders hear the unfiltered truth about scaling. I’m Syed — I’ve spent over a decade in the trenches, growing SaaS companies from zero to tens of millions in revenue. On this show, I break down the wins, the mistakes, and the messy middle that nobody talks about. Let’s get into it
Messy Growth
NRR vs GRR
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Syed Asad
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Episode 19
For a while now, I have been trying to find the best way to gauge the performance of my CSMs (Customer Success Managers). It started off with NRR (Net Revenue Retention) being the north star through which I could see how my team is performing.
Followed up by, emails sent, meetings done, calls answered, tickets resolved, so and so forth, the list is almost never ending.
Until I found GRR.